Privacy Policy

Last updated: 03/12/2025

Fluent Rise LLC (“Fluent Rise”, “we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy describes what personal data we collect, how we use it and the choices you have.

1. Who we are

Fluent Rise LLC provides online one-to-one French language lessons for individual learners. We operate mainly through our website and online communication tools.

You can contact us using the following details:

• Company: Fluent Rise LLC
• Email: hello@fluentrise.me
• Business phone: +19145407262

2. Personal data we collect

We collect different types of personal data depending on how you interact with Fluent Rise. This may include:

2.1. Information you provide directly

• Contact details such as your name, email address and phone number.
• Lesson details such as your French level, learning goals, preferred schedule and any notes you share with us about your situation.
• Billing information needed to confirm payment (for example, the fact that payment was successful, the plan you purchased and the amount).
• Communication content such as emails or messages you send to us when asking questions or requesting support.

2.2. Information collected automatically

When you visit our website, some technical information may be collected automatically, such as:

• IP address and approximate location (country or city level).
• Device type, browser type and version.
• Pages visited, time spent on the site and similar anonymised usage data.

This type of information is typically collected through cookies or similar technologies (see section 7 below).

2.3. Payment information

Payments for lessons are processed by secure third-party providers such as Stripe and PayPal. We do not store your full credit card number or banking details on our servers.

We may receive limited information from these providers, such as:

• Confirmation that a payment was successful or failed.
• The amount paid, currency, date and time.
• A partial reference number, used only for internal records or support.

3. How we use your data

We use your personal data for the following purposes:

• To provide lessons: scheduling, sending meeting links, preparing materials and delivering your French lessons.
• To communicate with you: answering questions, sending lesson recaps, confirming bookings or changes and sharing important information about your plan.
• To handle payments and accounting: recording which plan you have purchased, payment status and, where required, basic invoicing details.
• To improve our services: analysing anonymised usage data to better understand how people use our website and where we can improve.
• To meet legal obligations: for example, where basic records must be kept for tax or consumer protection reasons.

4. Legal basis for processing (if applicable)

If data protection laws such as the EU General Data Protection Regulation (GDPR) apply, we will process your personal data based on one or more of the following legal grounds:

• Contract: to take steps at your request before entering into a contract (for example, answering your questions) and to perform the contract (delivering lessons you have booked).
• Legitimate interest: for example, to keep basic records, improve our services and prevent misuse, provided these interests are not overridden by your rights.
• Consent: for certain optional activities such as specific types of marketing communication or website analytics, where required by law.
• Legal obligation: where we must retain certain data to comply with tax, accounting or other legal requirements.

5. How long we keep your data

We only keep your personal data for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• For active students, for the duration of the lessons and for a period afterwards, so we can keep track of your progress and previous communications.
• For invoices and payment records, for as long as required by tax or accounting laws.
• For email enquiries, for a reasonable time so we can refer to previous conversations if you contact us again.

When we no longer need personal data, we will either delete it or anonymise it so it can no longer be linked to you.

6. Sharing your data

We do not sell your personal data. We only share it with:

• Service providers who help us operate the business, such as:
  • Payment processors (e.g. Stripe, PayPal).
  • Video call platforms (e.g. Zoom, Google Meet).
  • Email or hosting providers.
  • Analytics tools, if used, for anonymised website statistics.
• Professional advisers, such as accountants or lawyers, where necessary and under confidentiality obligations.
• Authorities if we are legally required to do so, for example in response to a court order or legal process.

Where service providers process data on our behalf, we aim to ensure they only use it as needed to provide their services and protect it appropriately.

7. Cookies and similar technologies

Our website may use cookies or similar technologies to:

• Remember basic preferences (for example, language or cookie choices).
• Help keep the site secure.
• Measure anonymous traffic and usage patterns (for example, via analytics tools), where allowed.

For more details, please see our Cookie Policy.

You can usually block or delete cookies using your browser settings. However, some parts of the site may not function correctly if you disable all cookies.

8. International data transfers

Depending on where you are located and where our service providers host their infrastructure, your personal data may be transferred to and processed in other countries.

Where required by law, we will take appropriate steps to ensure that such transfers provide an adequate level of protection (for example, using standard contractual clauses or equivalent safeguards).

9. Your rights

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal data:

• Access: to request a copy of the personal data we hold about you.
• Rectification: to ask us to correct inaccurate or incomplete data.
• Erasure: to request deletion of your data in certain circumstances.
• Restriction: to ask us to limit how we use your data in certain situations.
• Objection: to object to certain types of processing, especially when based on legitimate interest or for direct marketing.
• Portability: to request your data in a structured, commonly used format where processing is based on consent or contract and carried out by automated means.
• Withdraw consent: where we rely on your consent (for example, for certain types of communication), you can withdraw it at any time.

To exercise your rights, please contact us using the details in section 1. We may need to verify your identity before responding to your request.

If you believe your data protection rights have been violated, you also have the right to lodge a complaint with a data protection authority, where applicable. However, we encourage you to contact us first so we can try to resolve the issue.

10. Data security

We take reasonable technical and organisational measures to protect your personal data against loss, misuse, unauthorised access or disclosure.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we do our best to protect your data, we cannot guarantee absolute security.

11. Children’s privacy

Our services are primarily aimed at adults. If lessons are provided for a minor, this should be done with the knowledge and consent of a parent or legal guardian.

If we discover that we have collected personal data from a child without appropriate consent, we will take steps to delete it as soon as reasonably possible.

12. Links to other websites

Our website may contain links to third-party websites or services that are not operated by Fluent Rise. This Privacy Policy does not apply to those sites.

We recommend that you review the privacy policies of any third-party sites you visit.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time, for example to reflect changes in our services, applicable laws or guidance from regulators.

When we make significant changes, we will update the “Last updated” date at the top of this page. In some cases, we may also notify you directly (for example, by email) if appropriate.

14. Contact

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us at: