Refund & Cancellation Policy

Last updated: 03/12/2025

Fluent Rise LLC (“Fluent Rise”, “we”, “us”, “our”) wants your learning experience to feel fair and transparent. This page explains the rules that apply when you book, cancel or request a refund for lessons and monthly plans.

1. Scope of this policy

This Refund & Cancellation Policy applies to all one-to-one online French lessons and monthly lesson plans purchased directly from Fluent Rise LLC through our website or via direct communication (for example, email or messaging).

2. Bookings and payment

To secure lesson times, payment is usually required in advance. When you pay for a monthly plan (such as Starter, Progress or Intensive), this reserves lesson slots for you in the agreed period.

Payment is processed via secure third-party providers such as Stripe or PayPal. Your booking is considered confirmed once payment has been successfully completed and we have acknowledged your plan and schedule.

3. Cancelling or rescheduling a lesson

We understand that unexpected things happen. To keep things fair, the following rules apply to lesson cancellations and rescheduling:

• If you wish to cancel or reschedule a lesson, you should contact Fluent Rise as early as possible and at least 24 hours before the scheduled start time.
• Lessons cancelled or rescheduled with at least 24 hours’ notice will generally not be counted as used, and we will make reasonable efforts to find a new time that suits both sides.
• Lessons cancelled with less than 24 hours’ notice, or where you do not attend the lesson without warning (“no-show”), may be counted as used and are not normally refunded.

Any specific arrangements or exceptions (for example, in cases of illness or emergencies) may be agreed individually and at the reasonable discretion of Fluent Rise.

4. Late arrivals

If you arrive late to a scheduled lesson:

• The lesson will normally still end at the original time, to avoid affecting other students’ schedules.
• If you are significantly late (for example more than 15–20 minutes) and have not informed us, the lesson may be treated as a “no-show” and counted as used.

If the tutor is late for a lesson, lost time will be made up where reasonably possible, or an alternative arrangement will be offered.

5. Cancellations or changes by Fluent Rise

On rare occasions, Fluent Rise may need to cancel or reschedule a lesson, for example due to illness, technical issues or other unforeseen events.

In such cases, we will:

• Notify you as soon as reasonably possible.
• Offer an alternative lesson time or extend your plan period if appropriate.
• If no agreement is possible for missed lessons, offer a refund for the undelivered lesson(s) where you have already paid.

6. Refunds for monthly plans

Monthly lesson plans reserve time slots and preparation time for you. For this reason, fees for a monthly plan are generally non-refundable once the month has started, except in specific situations described below.

However, we want students to feel treated fairly. The following principles usually apply:

• If you decide not to continue after your first paid lesson, you should inform us promptly. At our reasonable discretion, we may offer a partial refund, a full refund, or another solution such as an extra lesson.
• If Fluent Rise is unable to provide the majority of lessons in a plan (for example, due to long-term tutor unavailability), you will be offered a refund for the undelivered lessons.
• If you choose to stop lessons for personal reasons part-way through a month, we may offer a partial gesture of goodwill, but this is not guaranteed and depends on the specific situation.

7. Technical issues

Because lessons are delivered online, technical problems can occasionally occur. The approach is:

• If technical issues on our side (for example, tutor connection problems or platform failure) prevent the lesson from taking place or significantly reduce its quality, we will offer to reschedule or extend the lesson at no extra cost.
• If technical issues on your side (for example, weak internet or device issues) prevent you from attending, we will discuss a fair solution, but the lesson may still be counted as used depending on the circumstances.

8. How to request a refund

If you believe you are entitled to a refund under this policy, or if you would like us to review a particular situation, please contact us with:

• Your full name.
• The email address used for your booking.
• The plan or lesson concerned.
• A short explanation of your request.

You can contact us at:

We will review your request and reply as soon as reasonably possible. If a refund is approved, it will normally be processed using the same payment method you originally used, unless another method is agreed.

9. Chargebacks and disputes

If you have any concerns about a payment, we encourage you to contact Fluent Rise directly first so that we can try to resolve the issue quickly and amicably.

If you initiate a chargeback or dispute with your bank or payment provider without contacting us, this may delay the resolution process. We reserve the right to provide evidence of delivered lessons and agreed policies to the payment provider.

10. Changes to this Refund & Cancellation Policy

We may update this policy from time to time, for example if our services or legal requirements change.

When we make significant changes, we will update the “Last updated” date at the top of this page. In some cases, especially if you have an active plan, we may also notify you directly (for example, by email).

11. Contact

If you have any questions about this Refund & Cancellation Policy or how it applies to your situation, please contact: